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Frequently Asked Questions

Contacting Us

Subscriptions/Shipping/Billing

Registering for Storyworks Online

Accessing Our Content

Interactive Activity Sheets

Answer Keys

Technical Issues

Contacting Us

Can I get in touch with an editor at Storyworks?

Absolutely! Drop us a line at storyworks@scholastic.com. We’ll help you out.

Subscriptions/Shipping/Billing

How do I subscribe to Storyworks?

Subscribe online or call 1-800-SCHOLASTIC.

Are Storyworks subscriptions available to teachers outside of the U.S.?

Yes. For information about subscribing in Canada, call 1-888-752-4690 or e-mail us.

For prices and shipping rates of orders delivered to APO/FPOs, U.S. possessions and territories, and international locations, please call 1-573-632-1687.

Who can I contact if I have a question about my bill, subscription, costs, or a shipment?

Head on over to our Customer Service page, scroll to the bottom, and fill out the form. A customer service representative will respond via email or phone as soon as possible.

 

Registering for Storyworks Online

Do I need to subscribe to Storyworks to access the online resources?

Yes. Storyworks’ activity sheets, digital articles, videos, audio articles, and more are included with your subscription to Storyworks. Subscribe online or call 1-800-SCHOLASTIC.

How do I get started on my first visit to Storyworks Online?

If you are already registered on Scholastic.com, just sign in on Storyworks’ homepage. (If you have forgotten your account information, click on the link provided and we will e-mail a link for you to update your account information.) Then follow the prompts to start using your online resources.

If you are new to Scholastic.com, click on “Teacher Sign In” and then “Register now.” Follow the prompts to create your account. You will be asked to enter the access code found on page 1 of your printed Teacher’s Guide. In addition, you will need to set up a classroom password, which your students will use to access Storyworks on iPads. Click here for a handy how-to guide, which shows you how to register and sign in for the first time.

If you do not currently subscribe to Storyworks, you will need to subscribe before you can gain access to the online resources. Subscribe online or call 1-800-SCHOLASTIC.

How do I register for Storyworks Online?

If you are new to Scholastic.com, click on “Teacher Sign In” and then “Register now.” Follow the prompts to create your account. You will be asked to enter the access code found on page 1 of your printed Teacher’s Guide. In addition, you will need to set up a classroom password, which your students will use to access Storyworks on iPads. Click here for a handy how-to guide, which shows you how to register and sign in for the first time.

If you’re still having trouble, please call us at 1-800-SCHOLASTIC (1-800-724-6527) and press 2. A representative will be happy to assist you. In Canada, call 1-888-752-4690.

Where can I find my access code?

Your access code can be found on page 1 of your printed Teacher’s Guide.

How do I sign in to Storyworks Online?

Go to Storyworks’ homepage and click “Teacher Sign In.” (If you have forgotten your account information, click on the link provided and we will e-mail a link for you to update your account information.)

Accessing Our Content

Where are the PDFs I downloaded?

Some browsers are set to save PDFs in a temporary location, which may be hard to locate. Check your browser’s settings to identify the folder to which your browser saves documents. It may be called “Downloads” in your “My Documents” folder.

Why can’t I print any articles from the website?

Due to copyright restrictions, our digital articles are never printable. Digital articles can be read on computers and tablets, or projected for your class. You’ll have to rely on the magazines that come with your subscription for hard copies.

If I haven’t saved my past Storyworks issues, where can I get the full text of a past article?

Due to copyright restrictions, articles from the Storyworks archive are no longer available for free.

How can I find online resources from past issues?

We continue to make online resources available as a service to our current subscribers who may have kept their issues from prior school years. Visit our past issues page to find quizzes, skill-based activities, and more for articles in each issue, as well as past Teacher’s Guides and lesson plans.

How do I access a video from a prior issue?

Check out our video archive page.

Interactive Activity Sheets

What are interactive activities?

Our interactive activities are a great way to save time and money on printing and copying. Have students complete these PDF activities on their desktop computers, laptops, or tablets. Then students can print them and hand them in, or they can e-mail you their work. If you have any problems using our interactive activities, please e-mail us at storyworks@scholastic.com.

I prefer to print and hand out activity sheets, rather than have students complete them onscreen. Do you have noninteractive versions?

All of our interactive activity sheets can be printed like normal PDFs! As for our quizzes, you’ll have a choice of downloading an interactive version (which can only be completed onscreen) or a noninteractive version (which can be printed and handed out).

What are the software requirements for using interactive activities?

On a desktop computer or laptop: To view, complete, and print interactive activity sheets, you will need Adobe Reader 10 (or later) installed on your computer. Click here to download it for free.

Note: Storyworks’ interactive activities will not function properly with older versions of Adobe Reader.

On a tablet or mobile device: Interactive activity sheets can be used on iPads, iPhones, and Android devices with the mobile version of Adobe Reader. Click here to get it.

Note: We recommend using a desktop computer or laptop for the best possible experience with interactive activities.

How do you complete interactive activities on a computer?


Download the activity sheet and open in Adobe Reader (not Preview). Select questions using your mouse or by pressing the tab key to move between text boxes. Click to select checkboxes and bubbles. To save your work, click File > Save. Remember to save before printing.

What do I do if the interactive activities aren't working?

Make sure you or your students have opened the interactive activities in Adobe Reader. The interactive functionality will not work in Preview or in the browser window.

We recommend using Firefox to access interactive quizzes and opening them in Adobe Reader.

When using Firefox, the following toolbar message appears: “This PDF document might not be displayed correctly.” Click the button to the right of the toolbar message that reads “Open With Different Viewer” and select “Open with Adobe Reader.”

When I click the link to download an interactive PDF, the file opens automatically—but it looks like gobbledygook.

If you have a Mac and you have not downloaded Adobe Reader, the PDF may automatically open in Preview, which does not support interactivity. Download Adobe Reader here. It’s free!

With interactive quizzes, students are experiencing difficulty filling in answer bubbles and saving their work.

Rather than viewing PDFs within your web browser, you should download and then open them in Adobe Acrobat Reader. Many web browser-based PDF viewers are not compatible with interactive PDFs. Download Adobe Reader here. It’s free!

Students are using the e-mail field to send their interactive quizzes to me, but I’m not getting anything.

The e-mail field works with a computer’s default e-mail program, such as Entourage. If your student is using web-based mail like Gmail, Yahoo, or Hotmail, he or she will not be able to use the e-mail function. Instead, have students save a copy of their completed activity sheet to their desktop and e-mail it to you as an attachment.

If a student wants to start an interactive quiz over, how do you reset the worksheet?

Click the “Start Over” button at the bottom of the page.

The type on the interactive quiz is too small to read. How do I make it bigger?

Go to the View menu and click “Reading Mode” to make it a little bigger, or “Full Screen Mode” to make it a lot bigger.

My students want to save their work on an interactive quiz, but the “Save” option in the File menu isn’t available.

To save their work, students must use “Save As” in the File menu, or they may simply click the “Save As” button at the bottom of the worksheet.

How do you complete interactive activities on an iPad?

Tap the interactive activity on our website and once the PDF pops up, tap the page. A bar should pop up at the top. Tap “Open in…” and then “Open in Adobe Reader.” (If your iPad does not have Adobe Reader, you will need to download it in the App Store. It's free!) You can now fill in the answers. When complete, tap the document in a non-editable part. A white bar will show up at the top. Tap the icon with an arrow towards the right of the box. From here, you can tap Print Document to print the filled-in PDF. You can also tap Share File and then Share Flattened Copy to send the filled-in PDF in an e-mail. You can always go back to your other downloaded interactive activities by tapping “Documents” on the left side of the white bar.

It’s a different story with our interactive quizzes. These quizzes feature richer interactivty than the other PDFs and shine with the full version of Adobe Reader (not Adobe Reader for mobile devices). These quizzes work best on a desktop computer or a laptop. When using an iPad, the buttons on the PDF that say “Email,” “Save As,” “Start Over,” “Score,” and “Print” do not work. However, you can still fill out the answers and print or e-mail a flattened copy of the completed quiz using the icon with the arrow on the white bar at the top of the page.

I can’t get the interactive activities to work on my Google Chromebook. Are Storyworks’ interactive activities compatible with Chromebooks?

Yes! Well…mostly. Chromebook does not appear to support PDFs rich with interactive features such as ours. There is currently no Adobe Reader extension for Chromebook.  However, we’ve come up with a work-around that allows Chromebook users to fill in answers, save, print, and e-mail our content.

With Chromebook, the easiest way to share interactive content with your students is to paste each activity’s URL in the body of an email. When the link is clicked, the activity will open and you can fill in the answers. Upon finishing, scroll to the bottom of the window and a list of icons should pop up. DO NOT click the “Save” icon. (This will save the PDF as a blank document, without the filled-in answers.) Instead, click the “Print” icon. And from there, you can then “Save” the completed form as a PDF using the save button on the top left of that dialog.  Name it however you like and hit save. The document is now located in your “Files,” which can be found in your Apps. This completed interactive activity PDF can now be printed out or e-mailed as an attachment.

It’s a different story with our interactive quizzes. These quizzes were designed with rich interactive functionality in mind and truly work best with the full version of Adobe Reader (currently not available for Chromebook). The buttons on the PDF that say “Email,” “Save As,” “Start Over,” and “Score” do not work. However, you can still fill out the answers and “Print” to save the completed document as a filled-in PDF. This completed PDF can then be physically printed out or e-mailed as an attachment.

Note: Once printed as a PDF (our Chromebook work-around to save), it essentially locks the page; you cannot edit the PDF. So make sure you’re officially finished with filling in the document before you save!

Answer Keys

I can’t find the answer keys! Help!

Go to http://storyworks.scholastic.com/answer-key. If you still have  any issues, e-mail storyworks@scholastic.com.

Technical Issues

The videos/audio clips/links/PDFs aren’t working for me. Help!

If you’re having technical trouble with the Storyworks website, e-mail us at storyworks@scholastic.com. We’ll get to the bottom of it!

How do I remove an advertising plug-in or add-on?

Individuals may unknowingly install advertising browser add-ons. You might notice a few random words in blue and underlined that look like website links or a widget that appears on a page. If you roll over the blue underlined word or widget, a popup advertisement will appear. If you click the ad, it goes to a website that is attempting to sell you something. Another browser add-on changes your browser home page and attempts to sell something different each time you open your browser window.

We recommend disabling and deleting browser advertising plug-ins and add-ons. If your home page was reset by an add-on, you will need to also change your default home page.

Safari

  •  Select Safari, then select Preferences from the drop-down menu.

  • Click Extensions.

  • Turn off suspicious extensions or add-ons.

Chrome

  • Select Chrome Tools (three lines on the top right of the browser window).

  • Select Tools.

  • Select Extensions.

One or more extensions may be enabled. Click the box of each suspicious extension to disable it. We also recommend clicking the garbage can to delete the extension.

Close the browser window and begin a new session.

Firefox

  • Select the Firefox Tools drop-down menu.

  • Select Add-ons.

  • Click Extensions.

One or more extensions may be enabled. Click Disable to disable any suspicious extensions. We also recommend clicking Remove to delete the extension(s). Click Restart now to restart Firefox. If you disable or remove multiple extensions, you will need to click Restart now more than once.

Internet Explorer

  • Press the F10 button on your keyboard to display the IE toolbar.

  • Select Tools and click Manage Add-Ons from the drop-down menu.

  • Highlight any suspicious add-ons and click the Disable button in the bottom right.

It is always a good idea to clear the cache and close the browser window, then open a new browser window. You can check the browser tools to verify that the plug-in is removed.

If your home page was reset by an add-on, you will need to change your default home page.

Did we answer your question? If not—or if you have any comments about our interactive PDFs—please feel free to contact us! E-mail us at storyworks@scholastic.com.

What are the system and software requirements for Storyworks Online?

Web Browsers:

  • For PC: Internet Explorer 8.x and 9.x; Firefox 3.6 or higher; Chrome 19.x or higher

  • If you are running Vista, you will need to use Firefox or Chrome

  • For Macintosh: Safari 4.x or higher; Firefox 3.6 or higher; Chrome 19.x or higher

  • Flash 10 or higher

  • JavaScript and browser cookies must be enabled.

  • We recommend a broadband connection. It is important to have good Internet bandwidth in your school to access Storyworks’ online resources.

  • Note that Scholastic.com no longer supports Mac OS 9 browsers, such as Internet Explorer for Macintosh.

Note: Internet Explorer 10 is not fully compatible with all features on www.scholastic.com. We appreciate your patience as we work to update our site.

Display Settings:

  • 1024 × 768 pixels or higher resolution recommended

  • 256 or more colors

Other Hardware:

  • Speakers or headphones for audio content

Required Plug-ins, Browser Settings, and Helper Applications:

  • JavaScript must be enabled in your web browser.

  • Cookies must be enabled in your web browser for personalized content.

  • For PC: Adobe Reader is required for PDF and PDF form documents. Adobe Reader is a free download from Adobe.

  • For Macintosh: Though most PDF documents can be opened directly in OSX, Adobe Reader is required for PDF form documents, activity sheets, and printables. Adobe Reader is a free download from Adobe.

  • Scholastic.com occasionally makes use of pop-up windows to present important information, such as Help screens. If you are using pop-up blocker software, you may not be able to view these screens. Consult the Help section of your pop-up blocker software to learn how to disable it or to specifically allow pop-up windows on Scholastic.com.

 

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